Need help? Our support team is ready to assist with account queries, technical issues or general feedback, including questions about slots, online casino, live casino, active promotions, featured games, recent wins, withdrawals, payment methods, bonus balance, free spins and live betting. Contact us for fast help with deposits, withdrawals or verification and we will guide you through the steps, troubleshoot problems and answer any gameplay or promotion enquiries. You can reach us by live chat, email or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account, payments and technical help) |
| General enquiries | [email protected] (company info, partnerships and complaints) |
| Affiliate enquiries | [email protected] (affiliate onboarding and reporting) |
| Phone | +44 20 3587 4192 (caller ID: Support) |
| Working hours | Mon-Sun, 08:00-00:00 |
Email Support
For detailed requests, account issues or documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include your account ID, full name and up-to-date contact details. Attaching any relevant documents speeds handling. Providing precise information helps us resolve queries faster and avoids delays when verifying your identity or reviewing transactions.
Contact Form
Response Time
Most support inquiries are answered within one business day. Live chat is usually the quickest option for questions about your account, promotions or payments, while email requests may take a little longer. More complex issues, such as verification or a payment review, can take additional time depending on the documents needed and the nature of the request.
Feedback
Have an idea for improving the site? Share your feedback, suggestions, or thoughts with our team. We review every message carefully and use your input to help improve the service, make the site easier to use, and shape future updates. Your comments help us understand what’s working well and where we can make the experience better.